Junior IT Support/Product Owner

Responsibillites:

Technical Support

• Provide timely and effective technical support to employees, addressing hardware and software issues.
• Diagnose and troubleshoot problems related to desktops, laptops, peripherals, and software applications.
• Collaborate with the IT team to escalate and resolve complex technical issues.
• Ensure the smooth functioning of employees' IT equipment and systems.

Product Ownership

• Engage in product ownership tasks during periods of lower technical support demand.
• Work closely with stakeholders to gather and document product requirements.
• Collaborate with cross-functional teams to prioritize and plan product features and enhancements.
• Assist in the development of user stories, acceptance criteria, and product backlogs.
• Participate in sprint planning and review sessions, ensuring alignment with product goals.

Your competencies:

• Familiarity with Windows and Linux (Ubuntu/Debian) desktop environments.
• Familiarity with with LAN/Wifi network management.
• Bachelor's degree in Information Technology or similar.
• Excellent English communication skills, both written and verbal.
• Strong problem-solving skills with the ability to think analytically and critically.
• Technical proficiency in diagnosing and resolving hardware and software issues.
• Ability to multitask and prioritize workload effectively.
• Eagerness to learn and adapt to new technologies and product development processes.
• Proactive mindset with the ability to take initiative and work independently.
• Basic understanding of product ownership concepts and methodologies.

We offer:

• Competitive salary
• Full-time job, Monday- Friday; flexible working hours; hybrid or on-site work
• International working environment
• A talented and supportive team of peers
• Internal, on-the-job training and continuing professional development program
• Training policy covering professional training needs
• Cozy relaxation area
• Corporate events, team buildings, and social events

Why Join Us?

This is a junior position that offers a unique blend of technical support and product ownership responsibilities, providing a dynamic and rewarding work experience. If you are a motivated individual with a passion for solving technical challenges and contributing to product enhancements, we encourage you to apply.

Career path:
We offer a wide range of vacancies at all levels of seniority to ensure the potential to migrate to other positions or other departments.

PLEASE NOTE: For this job, we are accepting people with the right to work in Georgia, as well as refugees from Ukraine.

Note that this is a junior role.
To apply for this role, please send a CV in English with your financial expectations, marked with the job code ITS-SE, to: hireme@developmentaid.org

Learn more about our internal recruitment process here www.workwithus.developmentaid.org/developmentaid-recruitment-workflow/